BUS 365 Week 8 Quiz – Strayer

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Quiz 7 Chapter 10



Enterprise Information Systems







Multiple Choice







1. Typically, as business strategies and technologies changed, older legacy systems were:

a) modified repeatedly and patched to the point where they just could not be modified anymore.

b) immediately replaced with the latest software, hardware, and network technologies

c) gradually replaced with cloud computing solutions.

d) interfaced with newer information technologies so they could exchange data without limitations.















2. Enterprise systems are integrated ISs that support core business processes and functions. How is integration achieved?

a) Integration is achieved by connecting wired and wireless computer networks so they can share applications.

b) Integration is achieved by outsourcing to vendors that replace stand-alone ISs with a single IS.

c) Integration is achieved by linking databases and data warehouses so they can share data.

d) Integration is achieved by using cloud computing.















3. The greatest challenges when implementing enterprise systems are due to _____.

a) the technologies

b) vendors

c) process and change management

d) end-users















4. Under Armour Inc., the originator of performance apparel, was having had sharp spikes in orders. The company reduced the cost and effort of their order fulfillment process by replacing manual processes with __________ that provide data about resource availability and delivery dates.

a) available-to-promise (ATP) capabilities

b) enterprise systems

c) information silos

d) customer relationship management (CRM) capabilities















5. Enterprise systems help managers and companies improve their performance by enabling them to __________.

a) distribute data and periodic reports via e-mail internally to authorized users.

b) seamlessly share real-time data internally among departments and with external business partners.

c) consolidate data stores into a central data repository.

d) outsource business processes to SaaS vendors and eliminate waste.















6. Prior to selecting and implementing an ERP or other enterprise system, it’s essential that a company identify the _____.

a) problems to be solved

b) goals to be achieved and type of support the IS is to provide

c) problems to be solved, goals to be achieved, and type of support the IS is to provide

d) cost of implementation and maintenance















7. __________ is the ability to thrive in a changing environment, which can be achieved by streamlining processes for quick response.

a) Agility

b) Scalability

c) Reengineering

d) Collaborative planning















8. __________ are commercial software packages that integrate business processes, including supply chains, manufacturing, financial, human resources, budgeting, sales, and customer service.

a) CPFR systems

b) ERP systems

c) KM systems

d) SCM software















9. __________ help organizations identify, select, organize, disseminate, preserve, and share information and expertise.

a) CPFR systems

b) ERP systems

c) KM systems

d) SCM software















10. With __________, suppliers and retailers collaborate in planning and demand forecasting in order to ensure that members of the supply chain will have the right amount of raw materials and finished goods when they need them.

a) CPFR systems

b) ERP systems

c) KM systems

d) SCM software













11. Which is not one of the reasons why companies might need to migrate from legacy systems to enterprise systems?

a) Legacy systems have high maintenance costs.

b) Monolithic legacy architectures are inflexible.

c) Legacy systems are hardwired by predefined process flows making integration with Internet-based apps difficult or impossible.

d) Enterprise systems require retraining of end users whose productivity will slow initially as they adjust to a new way of doing their jobs.













12. Characteristics of enterprise systems include all of the following except:

a) Because of their complexity, enterprise systems are leased or licensed from vendors and customized with support from IT personnel who are familiar with their company's business processes.

b) There is a trend toward ERP as a service, which is increasing.

c) Enterprise systems automated existing business processes to minimize disruption and training costs.

d) To simplify and reduce the high cost of the ERP software selection process, there is an annual ERP Vendor Shootout to help ERP selection teams at companies with manufacturing, distribution, or project-oriented requirements.















13. Each of the following describes ERP systems except:

a) ERP apps interface with business partners through a B2B gateway, but cannot interface with legacy apps.

b) From a technology perspective, ERP is the software infrastructure that links an enterprise’s internal apps and supports its external business processes.

c) ERP apps are modular, and the modules are integrated with each other to expand capabilities.

d) Departments can easily stay informed of what’s going on in other departments that impact its operations or performance.















14. Business-to-business integration (B2Bi) is vital for efficient and accurate flow of data across internal ISs and external business partners. B2Bi and secure data exchange over the Internet is done through __________.

a) wireless routers

b) B2B gateways

c) data sources

d) enterprise application integration (EAI) middleware















15. Why are ERP systems strategic weapons for food manufacturers?

a) The threats and potential costs associated with food safety have decreased because of data transparency.

b) ERP systems have lowered global barriers to entry into the food industry.

c) ERP systems are needed for controlling costs, managing inventory, and meeting government regulations given the food industry’s margin pressures.

d) ERP systems are needed to monitor competitors’ business practices and quickly respond to them.















16. Typically, how are ERP systems acquired?

a) By purchasing or leasing packaged software

b) Built in-house

c) Built with proprietary software

d) Custom built by consulting companies and vendors















17. What is the first step toward becoming an agile manufacturer?

a) Reengineer financial business processes

b) Develop the means to monitor the marketplace

c) Develop new products and services for current and prospective customers

d) Implement inventory tracking systems















18. Lessons learned from ERP failures include each of the following except:

a) Several of the best companies have suffered devastating consequences from ERP failures that had led to multi-million dollar losses, bankruptcy, or lawsuits.

b) Most often, ERP failures are eventually fixed and remain in use, which gives the false impression that the ERP was successful from the start.

c) The success—as well as failure—of ERP depends on organizational and technological factors that occur prior to, during, and after the implementation.

d) Vendor blogs, white papers, and YouTube posts are good sources of objective data for selecting a compatible ERP solution.















19. Despite potential benefits, not all companies invest in ERP if they cannot meet requirements or overcome the challenges. Which of the following is not one of those requirements or challenges?

a) Applications must be tightly aligned with well-defined and designed business processes.

b) Initial costs to purchase or lease and set up the ERP are very low, but maintenance might be extremely high.

c) Selecting the appropriate ERP is time-consuming, complex, and expensive.

d) Apps may be too complex for employees to use correctly to improve efficiency and ROI.















20. Consumer product and retail industries lose about $40 billion annually, or 3.5 percent of their sales, due to __________.

a) fraud

b) compliance failures

c) supply chain inefficiencies

d) quality control failures















21. Supply chains involve three main flows. Which of the following is not one of those main flows?

a) financial flow

b) resource flow

c) information flow

d) material or product flow















22. Products that are returned make up what is called the __________.

a) reverse supply chain

b) return logistics

c) backflow

d) reorder fulfillment















23. Accounting, inventory management, and shipping are part of order fulfillment and referred to as __________ operations.

a) back-office

b) customer-facing

c) front-office

d) logistics















24. Efficient, effective supply chains are fully dependent on SCM software, which depends on __________.

a) EFT

b) ERP

c) up-to-date and accurate data

d) RFID















25. The concept of an on-demand enterprise is based on the premise that manufacturing or service fulfillment operations will start only after an order is received. This approach is referred to as__________.

a) produce-to-stock

b) build-to-order

c) JIT

d) safety stock















26. The most common solution to supply chain uncertainties is to build inventories or __________ as insurance.

a) safety stock

b) stockouts

c) continuous replenishment

d) restocking

















27. __________ is a supply chain relationship in which a vendor continuously monitors the inventory of a retailer or distributor and automatically replenishes their inventory when levels hit the re-order point.

a) Safety stock

b) Stockouts

c) Continuous replenishment

d) Bullwhip effect

















28. Variability in demand in the supply chain is amplified as orders m