HRM 530 Week 8 Assignment 4 –
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Assignment 4: HR Training Class
Due
Week 8 and worth 200 points
Imagine
that you are a member of the HR department of a small retail company and upper
management has asked you to create a new employee customer service training
class for all new employees.
Write
a six to seven (6-7) pages paper in which you:
1.
Justify
the use of a needs assessment of your company’s proposed employee customer
service training, stressing five (5) ways in which such an assessment would
expose any existing performance deficiencies.
2.
Develop
a customer service training implementation plan and determine the method of
training (i.e., presentation, discussion, case study, discovery, role play,
simulation, modeling, or on-the-job training).
3.
Justify
why you selected the training method that you did.
4.
Propose
two (2) ways to motivate an employee who has no interest in attending a
training class.
- Develop a
survey to collect feedback from the employees who attend the training.
- Use at
least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites
do not qualify as academic resources.
Your
assignment must follow these formatting requirements:
- Be typed,
double spaced, using Times New Roman font (size 12), with one-inch margins
on all sides; citations and references must follow APA or school-specific
format. Check with your professor for any additional instructions.
- Include a
cover page containing the title of the assignment, the student’s name, the
professor’s name, the course title, and the date. The cover page and the
reference page are not included in the required assignment page length.
The
specific course learning outcomes associated with this assignment are:
- Design job
and task analyses that align with the overall HRM strategy.
- Design
training and development systems to improve employee performance.
- Use technology and information resources to research issues in
strategic human resource development.
- Write
clearly and concisely about strategic human resource development using
proper writing mechanics.
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