CIS 524 Week 9 Assignment 4 –
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Assignment 4: User Frustration
Due
Week 9 and worth 80 points
The
quality of the user experience is very important to the success of an
application. In the early days of computing, users often experienced long
delays since computing power was poor and networks had comparatively slow
throughput. Modern systems have largely eliminated these delays due to
increased network and computing power, yet users still report a high level of
frustration.
Write
a four to five (4-5) page paper in which you:
1. Describe three (3) reasons users
are still frustrated with modern applications.
2. Suggest one (1) method for
reducing the frustrations for each of the reasons you supplied in Question one
(1).
3. Describe methods for determining
if user frustration is caused by poor system design or from the natural
frustration associated with learning a new software product.
4. Suggest at least three (3)
methods to reduce the frustrations among the disabled population and how this
population can be better served.
5. Use at least three (3) quality
resources in this assignment. Note: Wikipedia and similar Websites do not
qualify as quality resources.
Your
assignment must follow these formatting requirements:
Be typed, double
spaced, using Times New Roman font (size 12), with one-inch margins on all
sides; citations and references must follow APA or school-specific format.
Check with your professor for any additional instructions.
Include a cover page
containing the title of the assignment, the student’s name, the professor’s
name, the course title, and the date. The cover page and the reference page are
not included in the required assignment page length.
The specific course
learning outcomes associated with this assignment are:
Describe the
inherent design issues across HCI environments.
Explain the use of
interaction devices.
Use technology and
information resources to research issues in human-computer interaction.
Write clearly and
concisely about HCI topics using proper writing mechanics and technical style
conventions.
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